Refund and Return Policy for ChatBondhu AI

Overview

At ChatBondhu AI, we strive to ensure satisfaction with our services. However, we understand that circumstances may arise where a refund or cancellation might be requested. This policy outlines the conditions under which refunds and cancellations are processed.

Digital Services

• Trial Period: We offer a trial period for new clients to experience our services without commitment. If you are not satisfied during the trial period, you may cancel your subscription without any charge.
• Subscription Cancellations: Clients may cancel their subscriptions at any time. However, the cancellation will become effective at the end of the current billing period. We do not provide refunds for the remaining period of the subscription once the payment is made.
• Service Dissatisfaction: If our services do not meet the advertised standards or fail to perform as promised, we will endeavor to rectify the situation. Should we be unable to resolve the issue, a partial or full refund may be offered at our discretion.

Custom Solutions

• Non-Refundable: Custom solutions, including but not limited to bespoke AI models and integration services, are non-refundable due to their personalized nature. We work closely with our clients to outline and agree upon deliverables before commencing work to ensure alignment with expectations.

Refund Process

• Requesting a Refund: To request a refund, please contact our customer support team with your account details, subscription or purchase information, and a detailed explanation of your reason for seeking a refund.
• Review Process: Refund requests will be evaluated on a case-by-case basis. Our team will review the circumstances of your request and determine eligibility for a refund according to this policy.
• Processing Refunds: Approved refunds will be processed within a certain number of business days and will be issued to the original method of payment unless otherwise specified.

Changes to Refund Policy

• Policy Updates: ChatBondhu AI reserves the right to amend this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For more information about our Refund and Return Policy, or if you need assistance with a refund request, please contact us at support@chatbondhu.com